Shipping methods

Animal shipping

We do not recommend shipping live animals at outdoor temperatures below 10°C or above 30°C, as transport at these temperatures is at the buyer’s risk. To check the current temperature in your region, you can refer to a weather website such as Google Weather. If the delivery time for domestic deliveries is delayed due to factors such as customs or other uncontrollable events and the animals die as a result, the buyer will be responsible for the risk and costs as PAN Terra GmbH cannot control these processes. Please consider this before making a purchase.

We will ship the animals to the address provided by you. Please double-check your information before placing your order. If there are any inaccuracies in your details, please inform us in writing within two days of placing your order, but no later than 24 hours before the scheduled shipping date.

It is the responsibility of the customer to receive the package.

Shipping date

When placing an order, you can request a specific shipping date, which we will make every effort to accommodate. However, please note that as our products are live animals whose development is affected by various factors including weather conditions, the shipping date may need to be adjusted slightly. We will keep you informed of any changes.

You can independently change the shipping date until shortly before your order is dispatched via “My Account” > “Orders” > “Change” > “Edit” > select New Shipping Date > “Update”. Please note that once your order is handed over to the shipping service provider, the shipping date cannot be changed anymore.

Shipping time

We ship our caterpillars with DHL Premium or a shipping service provider located in your country. In general, the shipping time is less than 5 business days. For more specific details regarding shipping times and costs, refer to the table provided below.

Shipping CountryShipping Duration in Days
Austria2
Belgium2
Bulgaria4-5
Czech Republic2-3
Denmark2-3
Estonia3-4
Finland3-5
France (Mainland)2-3
Germany1-2
Hungary3
Ireland3-4
Italy2-4
Latvia3-4
Liechtenstein4-5
Lithuania3-4
Luxembourg2-3
Netherlands1-2
Norway3-5
Poland2-3
Portugal3-5
Romania3-4
Slovak Republic2-3
Slovenia2-3
Spain (Mainland)3-4
Sweden2-4
Switzerland4-5
United Kingdom4-5
Shipping Duration

We do not guarantee that the caterpillars will arrive punctually for a specific date.

We recommend shipping only within Europe and to the mainland. Shipping to islands may result in longer delivery times. Deliveries to islands are at the recipient’s own risk. Shipments are sent from Germany via DHL Premium.

Customs Procedures and Shipping Duration

Countries where your shipment may go through customs, potentially affecting the shipping duration:

  • Norway
  • Liechtenstein
  • Switzerland
  • United Kingdom

Please note that we have no control over customs clearance. When shipping to countries outside the EU, the shipment is at your own risk.

Recommended Shipping Days

To ensure that you receive your butterflies in time for the weekend, we recommend specific shipping days. Please refer to the following table for the recommended shipping days based on the destination country:

Shipping CountryRecommended Shipping Day
AustriaMonday, Wednesday, Friday
BelgiumMonday, Wednesday
BulgariaMonday
Czech RepublicMonday, Wednesday
DenmarkMonday, Wednesday
EstoniaMonday, Wednesday
FinlandMonday
France (Mainland)Monday, Wednesday
GermanyMonday, Wednesday, Friday
HungaryMonday, Wednesday
IrelandMonday, Wednesday
ItalyMonday, Wednesday
LatviaMonday, Wednesday
LiechtensteinMonday
LithuaniaMonday, Wednesday
LuxembourgMonday, Wednesday
NetherlandsMonday, Wednesday, Friday
NorwayMonday
PolandMonday, Wednesday
PortugalMonday
RomaniaMonday, Wednesday
Slovak RepublicMonday, Wednesday
SloveniaMonday, Wednesday
Spain (Mainland)Monday, Wednesday
SwedenMonday, Wednesday
SwitzerlandMonday
United KingdomMonday
Recommended Shipping Days

Please select the recommended weekday for shipping independently at the checkout according to the table above.

However, please note that we cannot guarantee that the caterpillars will arrive on a specific date. For important events such as birthdays, class visits, or exams, we recommend selecting the shipping date a week earlier to ensure timely arrival of the butterflies.

Saturday Delivery by DHL

Delivery is made exclusively from Monday to Friday in the following countries: Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Luxembourg, Malta, Mainland Spain, Poland, Portugal, Romania, Slovakia, Switzerland.

In the following countries, DHL offers Saturday delivery for private individuals. Kindergartens and schools that are closed on Saturdays will receive the shipment on the following Monday. Countries with Saturday delivery: Austria, Bulgaria, Corsica France, Germany, Italy, Latvia, Liechtenstein, Lithuania, Mainland France, Netherlands, Slovenia.

Shipping Costs

To provide you with an overview of our shipping costs and minimum order values for free shipping, please find below a table with the corresponding information for each shipping country:

Shipping CountryShipping CostsMinimum Order Value for Free Shipping
Austria5 Euro19 Euro
Belgium5 Euro19 Euro
Bulgaria8 Euro99 Euro
Czech Republic5 Euro19 Euro
Denmark5 Euro19 Euro
Estonia8 Euro99 Euro
Finland8 Euro99 Euro
France (Mainland)5 Euro19 Euro
Germany5 Euro19 Euro
Hungary5 Euro19 Euro
Ireland5 Euro19 Euro
Italy5 Euro19 Euro
Latvia8 Euro99 Euro
Liechtenstein8 Euro99 Euro
Lithuania5 Euro19 Euro
Luxembourg5 Euro19 Euro
Netherlands5 Euro19 Euro
Norway15 Euro99 Euro
Poland5 Euro19 Euro
Portugal8 Euro99 Euro
Romania5 Euro19 Euro
Slovak Republic5 Euro19 Euro
Slovenia5 Euro19 Euro
Spain (Mainland)5 Euro19 Euro
Sweden5 Euro19 Euro
Switzerland8 Euro99 Euro
United Kingdom8 Euro99 Euro
Shipping Costs and Minimum Order Value for Free Shipping

Please note that free shipping may be subject to a minimum order amount, which varies by country. To help us minimize costs and spread the message of positive change, we encourage you to consider collecting orders from your family, friends, and colleagues and placing one order together.

Free Shipping to Various Countries

Since we offer almost no products for under 19 Euro, we can consider the following countries as countries with free shipping: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France (Mainland), Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Mainland Spain, Netherlands, Poland, Romania, Slovak Republic, Slovenia, and Sweden.

For orders over 99 Euro, we offer free shipping to certain countries. These include Belgium, Bulgaria, Estonia, Finland, Latvia, Liechtenstein, Mainland Spain, Netherlands, Norway, Portugal, Switzerland, the United Kingdom. So, if you order products worth at least 99 Euro, the shipping costs are waived for these destination countries.

Free shipping provides you with an attractive opportunity to get your favorite products at a good value while also benefiting from free shipping.

Sustainable Environmental Protection

Why We Can Only Ship the Vanessa cardui Butterfly, Native to Europe, Within the EU

Please understand that, due to the Vanessa cardui butterfly’s habitat being in Europe, we exclusively ship our products within the European Union. As the exclusive breeder of this European butterfly, we actively engage in preserving the ecological balance and protecting the environment. Hence, we refrain from conducting deliveries to countries outside the EU. We regret any potential disappointments and emphasize that this measure has been taken in the interest of the environment and for ecological reasons.

European countries we cannot deliver to:

  • Albania
  • Andorra
  • Belarus (White Russia)
  • Bosnia and Herzegovina
  • Croatia
  • Cyprus
  • Greece
  • Iceland
  • Kosovo
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • North Macedonia
  • Russia
  • San Marino
  • Serbia
  • Ukraine
  • Vatican City

Transport damage

The following applies to consumers:

If goods are delivered with obvious transport damage, please report such faults to the delivery company as soon as possible and contact us immediately. Failure to report or contact us will not affect your legal rights and remedies, particularly your warranty rights. However, it will assist us in pursuing any claims against the carrier or transport insurance.

The following applies to entrepreneurs:

The risk of accidental loss or damage shall pass to you as soon as we have delivered the item to the forwarding agent, carrier, or other designated person or institution for shipment. In accordance with §377 of the German Commercial Code (HGB), merchants are obligated to inspect and report any defects. If you fail to do so, the goods will be deemed to have been accepted, unless the defect was not visible during inspection. This does not apply if we have intentionally concealed the defect.