Shipping methods

Animal shipping

We do not recommend shipping live animals at outdoor temperatures below 10°C or above 30°C, as transport at these temperatures is at the buyer’s risk. To check the current temperature in your region, you can refer to a weather website such as Google Weather. If the delivery time for domestic deliveries is delayed due to factors such as customs or other uncontrollable events and the animals die as a result, the buyer will be responsible for the risk and costs as PAN Terra GmbH cannot control these processes. Please consider this before making a purchase.

We will ship the animals to the address provided by you. Please double-check your information before placing your order. If there are any inaccuracies in your details, please inform us in writing within two days of placing your order, but no later than 24 hours before the scheduled shipping date.

It is the responsibility of the customer to receive the package.

Shipping date

When placing an order, you can request a specific shipping date, which we will make every effort to accommodate. However, please note that as our products are live animals whose development is affected by various factors including weather conditions, the shipping date may need to be adjusted slightly. We will keep you informed of any changes.

Shipping time

We ship our caterpillars with DHL Premium or a shipping service provider located in your country. In general, the shipping time is less than 5 business days. For more specific details regarding shipping times and costs, refer to the table provided below.

Destination
country
Shippingtime & costsRecommended shipping days & Delivery company
Austria2 working days/ 0,00 €Monday, Wednesday.
Belgium2 working days/ 0,00 €Monday, Wednesday.
Bulgaria3-4 working days/ 29,00 €
Free shipping for orders over 249 euros.
Monday.
Cyprus (GR)3-4 working days/ 55,00 €
Free shipping for orders over 399 euros.
Monday.
Czech Republic2-3 working days/ 5,00 €
Free shipping for orders over 99 euros.
Monday, Wednesday.
Denmark2 working days/ 0,00 €Monday, Wednesday.
Estonia3-4 working days/ 22,00 €
Free shipping for orders over 199 euros.
Monday.
Finland3-4 working days/ 23,00 €
Free shipping for orders over 199 euros.
Monday.
France Corsica3 working days/ 45,00 €
Free shipping for orders over 349 euros.
Monday, Wednesday.
France Mainland2-3 working days/ 0,00 €Monday, Wednesday.
Germany1-2 working days/ 0,00 €Monday, Wednesday, Friday.
Hungary3 working days/ 9,00 €
Free shipping for orders over 99 euros.
Monday.
Ireland3 working days/ 16,00 €
Free shipping for orders over 149 euros.
Monday.
Italy2-3 working days/ 10,00 €
Free shipping for orders over 99 euros.
Monday, Wednesday.
Latvia3-4 working days/ 20,00 €
Free shipping for orders over 149 euros.
Monday.
Liechtenstein4-5 working days/ 8,00 €Monday.
Delivery by Liechtensteinische Post.
Lithuania3 working days/ 13,00 €
Free shipping for orders over 99 euros.
Monday.
Luxembourg2 working days/ 0,00 €Monday, Wednesday.
Malta3 working days/ 59,00 €
Free shipping for orders over 399 euros.
Monday.
Netherlands2 working days/ 0,00 €Monday, Wednesday.
Norway4-5 working days/ 16,00 €
Free shipping for orders over 149 euros.
Monday.
Poland2 working days/ 6,00 €
Free shipping for orders over 99 euros.
Monday, Wednesday.
Portugal3-4 working days/ 23,00 €
Free shipping for orders over 199 euros.
Monday.
Romania2 working days/ 16,00 €
Free shipping for orders over 149 euros.
Monday, Wednesday.
Slovak republic2 working days/ 11,00 €
Free shipping for orders over 99 euros.
Monday, Wednesday.
Slovenia3 working days/ 13,00 €
Free shipping for orders over 99 euros.
Monday, Wednesday.
Spain Mainland3 working days/ 14,00 €
Free shipping for orders over 99 euros.
Monday.
Sweden3-4 working days/ 16,00 €
Free shipping for orders over 149 euros.
Monday.
Switzerland4-5 working days/ 8,00 €
Free shipping for orders over 99 euros.
Monday.
Delivery by Swiss Post.
Shipping time and shipping costs depend on the destination country.

Please note that free shipping may be subject to a minimum order amount, which varies by country. To help us minimize costs and spread the message of positive change, we encourage you to consider collecting orders from your family, friends, and colleagues and placing one order together.

Please select the recommended weekday for shipping independently at the checkout according to the table above.

However, please note that we cannot guarantee that the caterpillars will arrive on a specific date. For important events such as birthdays, class visits, or exams, we recommend selecting the shipping date a week earlier to ensure timely arrival of the butterflies.

Delivery is made exclusively from Monday to Friday in the following countries: Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Luxembourg, Malta, Mainland Spain, Poland, Portugal, Romania, Slovakia, Switzerland.

In the following countries, DHL offers Saturday delivery for private individuals. Kindergartens and schools that are closed on Saturdays will receive the shipment on the following Monday. Countries with Saturday delivery: Austria, Bulgaria, Corsica France, Germany, Italy, Latvia, Liechtenstein, Lithuania, Mainland France, Netherlands, Slovenia.

Free Shipping to Various Countries

Different minimum order values apply for free shipping to various countries:

In the United Kingdom, Switzerland, Italy, the Czech Republic, mainland Spain, Lithuania, Slovakia, Slovenia, Poland, Hungary, and Liechtenstein, the minimum order value for free shipping is 99 euros.

In Latvia, Romania, Ireland, Sweden, and Norway, the minimum order value for free shipping is 149 euros.

Estonia, Finland, and Portugal require a minimum order value of 199 euros for free shipping.

For other countries, the minimum order values are as follows:

  • Bulgaria: 249 euros
  • Corsica in France: 349 euros
  • Malta and Cyprus: 399 euros

No minimum order value is required for free shipping in Germany, Austria, Belgium, mainland France, Luxembourg, the Netherlands, and Denmark. Delivery addresses in these countries benefit from free shipping regardless of the order amount.

Transport damage

The following applies to consumers:

If goods are delivered with obvious transport damage, please report such faults to the delivery company as soon as possible and contact us immediately. Failure to report or contact us will not affect your legal rights and remedies, particularly your warranty rights. However, it will assist us in pursuing any claims against the carrier or transport insurance.

The following applies to entrepreneurs:

The risk of accidental loss or damage shall pass to you as soon as we have delivered the item to the forwarding agent, carrier, or other designated person or institution for shipment. In accordance with §377 of the German Commercial Code (HGB), merchants are obligated to inspect and report any defects. If you fail to do so, the goods will be deemed to have been accepted, unless the defect was not visible during inspection. This does not apply if we have intentionally concealed the defect.