Payment methods

Payment

The following payment methods are generally available in our shop:

Bank transfer (prepayment)

If you choose to pay in advance, we will provide you with our bank details in a separate email and ship the goods after receipt of payment.

Pay by Invoice

For public institutions such as kindergartens and schools, we offer to Pay by Invoice. Please select the payment method “Pay by Invoice (For Public Institutions Only)”.

Please note that this service is only available for addresses in Austria, Germany, and Switzerland.

PayPal 

During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, then log in with your credentials and confirm the payment instructions to us. After placing the order in the shop, we will request PayPal to initiate the payment transaction. The payment transaction will be processed automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Klarna

During the ordering process, you will be redirected to the website of the online payment provider Klarna. To pay the invoice amount through Klarna, you must be registered or sign up first, and then authenticate yourself with your login information and confirm the payment instruction to us. After placing the order in the store, we will request Klarna to initiate the payment transaction. The payment transaction will be handled by Klarna after the goods have been received. Further instructions will be provided during the ordering process.

Invoice purchase and advance payment by bank transfer

For Euro payments, we offer two accounts, one in Germany and one in Belgium.

Details for the German bank account are as follows:

Account Holder: PAN Terra GmbH
IBAN: DE69 1001 7997 7973 9373 04
BIC: HOLVDEB1
Reference: [Order number and/or invoice number]

Details for the Belgian bank account are:

Account Holder: PAN TERRA GMBH
BIC/SWIFT-Code: TRWIBEB1XXX
IBAN: BE60 9678 5523 0370
Bank Name: Wise
Bank Address: Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium
Reference: [Order number and/or invoice number]

Please include the order number and/or invoice number in the reference. Without this information, we may not be able to allocate your payment correctly.

Only transfer money if specifically instructed to do so. Avoid making duplicate payments. Note that processing a refund involves significant administrative effort. Therefore, we reserve the right to retain a processing fee of 5 Euros for any refunds.

If paying via Klarna, please transfer the funds to Klarna and not to our account!

International Payments: Accepted Currencies

In addition to our German and Belgian bank accounts, we maintain bank accounts in various countries with different currencies. The accepted currencies are as follows:

  • Denmark: Danish Krone (DKK)
  • Canada: Canadian Dollar (CAD)
  • Bulgaria: Bulgarian Lev (BGN)
  • Norway: Norwegian Krone (NOK)
  • Poland: Polish Zloty (PLN)
  • Romania: Romanian Leu (RON)
  • Sweden: Swedish Krone (SEK)
  • Switzerland: Swiss Franc (CHF)
  • Czech Republic: Czech Crown (CZK)
  • Hungary: Hungarian Forint (HUF)
  • USA: US Dollar (USD)

Please contact us before the transfer so that we can provide you with the account details and the amount based on the current exchange rate and any applicable exchange fees.